Privacy Policy
DecisionPoint Health Analytics, LLC Privacy Policy
Effective Date: June 27, 2023
Last Updated Date: August 17, 2023
This Privacy Policy describes the information collected through this website, and the Health Care Relief™ service (“Service”) offered through DecisionPoint Health Analytics, LLC, and how that information is used and shared. DecisionPoint Health Analytics, LLC, ("DPHA”, "we," "us," or "our"), and its affiliations with other service providers and referral partners may collect or receive the types of information described below in connection with your use of Service, including your subscription agreement (together, "Collected Information").
We reserve the right to modify this Privacy Policy at any time. All changes will be effective immediately upon posting to our website, and by using Service, you agree to those changes.
Information Security
DPHA and Service do not guarantee that loss, misuse, or alteration of Collected Information will not occur, but we have security measures in place to help protect against the loss, misuse, and alteration of information under our control, including Secure Socket Layers (SSL) technology, which is used to encrypt information passed between your browser and Service. The storage and communication of information can never be completely secure, so we do not guarantee that communications or other information that you submit or that are otherwise provided to us will be completely secure. If you become aware of any breach of Service security or this Privacy Policy, please notify us at info@decisionpointsvcs.com. If our security system is breached, we will notify you of the breach only if and to the extent required under applicable law.
We may require some of the following information to best provide Service:
Personally Identifiable Information
“Personally Identifiable Information” refers to information that, when used alone or with other relevant data, can identify you. We will collect any Personally Identifiable Information from or about you that you choose to provide to us or that may be provided to us through your health care provider, which may include, but is not limited to, your name, email address, mobile telephone number, birthdate, and physical address. Specifically, we collect your Personally Identifiable Information when you use Service, in receiving and fulfilling requests for information, and when you respond to communications from us (e.g., requests for additional information and surveys). If you provide your mobile telephone number to us, you consent to receiving text (SMS) messages from us at that telephone number. We will use your Personally Identifiable Information to process your requests, to communicate with you in connection with your subscription, and to provide you with information and communications that you request or that we believe are relevant or may be of interest to you, subject to applicable laws and the terms of this Privacy Policy. We may also share your Personally Identifiable Information with third parties, including health care providers (“Providers”) and provider directory, search, and scheduling services resources and partners we engage to provide services and support in connection with Service.
Protected Health Information
If you use Service to schedule an appointment directly with a health care provider or through one of our Service advocates or through one of our directory, search, and scheduling services resources and partners, we may provide some of the information you have provided to Service to the health care provider or to a directory, search, and scheduling services resource or partner. Unless specifically stated otherwise, references to "Collected Information" in this Privacy Policy do not include Protected Health Information ("PHI") as that term is defined under the Health Insurance Portability and Accountability Act of 1996 and any regulations promulgated thereunder (together, "HIPAA"). We may also collect information, including but not limited to PHI from your health care provider or other authorized third parties when they submit such information through Service.
Subscription Information
To subscribe to Service, we will collect your first and last name, street address, mobile telephone number, and email address.
Subscription Billing, Collection and Payment Information
When you make a payment for Service, your payment card and information is collected and stored by our payment processing partners, Recurly (https://recurly.com,) and Stripe (https://stripe.com). Our payment processing partners collect your voluntarily-provided information to process the payment. Such information is stored and governed by their respective terms of service and privacy policies as disclosed on their websites.
Clinical Care and Behavioral Care Appointment Information
When using Service to locate and schedule an appointment at a nearby Federally Qualified health Center (FQHC) or other provider offering free (charitable) care or fee discounts based on household income, or when using Service to locate and schedule an appointment at a nearby Certified Community Behavioral Health Center (CCBHC) or other provider offering free care or fee discounts based on household income (collectively referred to as “Charitable Provider”), we may provide some of the information you have provided to Service to the Charitable Provider. Any additional Personally Identifiable Information or Protected Health Information you choose to provide toa virtual provider (collectively referred to as "Virtual Provider(s)"), is solely between you and the Virtual Provider. Such information is stored and governed by their respective terms of service, privacy policies, consent forms, and HIPAA privacy forms.
Telemedicine, Telehealth, Tele-behavioral Health Virtual Appointment Information.
When using Service to access virtual services offered through affiliated virtual service providers, any Personally Identifiable Information or Protected Health Information you choose to provide to the Virtual Provider is solely between you and the Virtual Provider. Such information is stored and governed by their respective terms of service, privacy policies, consent forms, and HIPAA privacy forms.
Blood Work, Imaging Tests, Colonoscopies and Upper GI Appointment Information
When using Service to access providers offering cash-pay pricing for blood/lab work, imaging tests, colonoscopies, upper GIs and other surgical procedures, (collectively referred to as “Outpatient Care Provider”), we may provide some of the information you have provided to Service to the Outpatient Care Provider. Any additional Personally Identifiable Information or Protected Health Information you choose to provide to the Virtual Provider is solely between you and the Virtual Provider. Such information is stored and governed by their respective terms of service, privacy policies, consent forms, and HIPAA privacy forms.
Financial Assistance Offered by Non-profit Hospitals for Medically Necessary Care
When using Service to apply for financial assistance for medically necessary care at a non-profit hospital (“Hospital”), we may provide some of the information you have provided to Service to the Hospital. If you are completing the financial assistance yourself, any additional Personally Identifiable Information or Protected Health Information you choose to provide to the Hospital Provider is solely between you and the Hospital. Such information is stored and governed by their respective terms of service, privacy policies, consent forms, and HIPAA privacy forms. If you choose to grant authority to Service to act as your consultant and assigned agent for all matters and documents pertaining to your application for financial assistance, by granting this authority you consent to having your Protected Health Information ("PHI") disclosed to us as minimally necessary for the completion and submission of your financial assistance application.
Mailing List Information
As a subscriber to Service, you may receive periodic informational and promotional emails (“Mailers”) from us. You may opt out of receiving promotional emails from us at any time by following the unsubscribe instructions contained in the applicable email. Mailers may collect the Internet protocol ("IP") addresses assigned to your computer, your operating system type, and demographic information about you. Mailers also uses cookies and other tracking technologies to collect information about your online activity and uses web beacons to track behavior (for example, which recipients opened emails and when, which recipients clicked on links contained in those emails, and your browser and email client type). Mailers may combine this information with information about you obtained by searching the Internet (for example, your use of social media platforms). Mailers may use your information and share it with third parties and for purposes of promoting its services, communicating with you, to comply with legal requirements, and to protect its legal rights. Our mailing list is managed using Zoho (https://www.zoho.com/) Such information is stored and governed by Zoho’s terms of service and privacy policy as disclosed on their website.
Cookies
Service automatically uses cookies to track Service use and to facilitate and enhance the user experience on the Service. "Cookies" are small pieces of information that are stored on your computer's hard drive by your browser. Service may use both cookies that we implement, and cookies implemented by our service affiliates and other third parties. We use cookies to track how you access and use Service, to learn when and how users visit our website, to learn how popular Service pages are and aren't, to learn which search terms are used to find Service, and to learn which web sites direct you to Service. We also use cookies to help display certain information on Service and to improve your experience of Service. Most browsers automatically accept cookies. You can disable this function through your browser settings. Our service affiliates may use cookies and other tracking technologies to track visitors across the Internet to understand how you get to the Service. Please note that our Service is not presently configured to respond to "do not track" requests.
Analytics
Service uses Google Analytics to provide us with reports about Service traffic and your visits to our website (for example, the domain from which you access the Internet, the web address of the web site from which you linked to our website, and the date and time of your visit to the web pages that you view and click through). We will use this data to improve Service's structure and content. Google Analytics collects information about your use of our website. This information includes the URL, webpages you visit and your IP address. Google Analytics may use this data in accordance with its Privacy Policy, which is located at http://www.google.com/policies/privacy. For more information on how Google uses your data, visit http://www.google.com/policies/privacy/partners. You may opt out of our use of Google Analytics by visiting the Google Analytics opt-out web site at http://tools.google.com/dlpage/gaoptout and installing the Google Analytics Opt-Out Browser Add-On. Please remember that you will need to opt out for each browser you use.
Social Media
Service may allow you to connect and share information with various social media platforms, including without limitation, for example, Facebook, Instagram, and Twitter. These features may require us to implement cookies, plug-ins, and application protocol interfaces (APIs) provided by those social media platforms. We may share information that you provide us or that we may collect about your use of Service with those platforms and that information will be subject to their privacy policies. For further information, we encourage you to review those platforms' privacy policies: Facebook's Data Policy at https://www.facebook.com/full_data_use_policy ; Instagram's Privacy Policy at https://www.instagram.com/about/legal/privacy ; and Twitter's Privacy Policy at https://twitter.com/privacy?lang=en .
Service may also use the advertising services and networks offered by those social media platforms to deliver advertising content. Use of these services requires social media platforms to implement cookies or pixel tags to deliver ads to you while you are logged into the platform. If you do not wish a social media platform to collect information relating to you via Service, we suggest that you: (i) hide social media platform plug-ins using an ad blocker; (ii) always log off completely from the social media platform before visiting other web sites and delete all related cookies; and, (iii) where the option is available, disable the advertising services and networks operated by the social media platform. For example, you may opt out of Twitter's interest-based advertising by notifying Twitter through one of the methods it describes online: https://support.twitter.com/articles/20170405.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, contact us by email at info@decisionpointsvcs.com
Notice to California Residents (“CA Privacy Notice”)
Last Updated: June 27, 2023
This CA Privacy Notice describes how Service handles your Personal Information as required under applicable law as well certain rights afforded to California residents. For purposes of this CA Privacy Notice, “Personal Information” may be broader than Personally Identifiable Information and means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
Your Rights and Choices: The CCPA provides certain California residents with privacy rights. This section describes how to exercise these rights.
- Right to Know: You have the right to request to know (i) the specific pieces of Personal Information we have about you; (ii) the categories of Personal Information we have collected about you in the last 12 months; (iii) the categories of sources from which that ersonal Information was collected; (iv) the categories of your Personal Information that we sold or disclosed in the last 12 months; (v) the categories of third parties to whom your Personal Information was sold or disclosed in the last 12 months; and (vi) the purpose for collecting and selling your Personal Information.
- Right to Delete: You have the right to request that we delete the Personal Information that we have collected or maintain about you. We may deny your request under certain circumstances, such as if we need to comply with our legal obligations or complete a transaction for which your Personal Information was collected. If we deny your request for deletion, we will let you know the reason why.
- Right to Opt Out of Sale: You have the right to opt out of the sale of your Personal Information. However, we do not sell your Personal Information.
- Right to Equal Service: If you choose to exercise any of these rights, we will not discriminate against you in any way. If you exercise certain rights, understand that you may be unable to use or access certain features of our Service.
You may exercise your right to know and your right to delete twice a year free of charge. To exercise your right to know and right to delete, please contact us by email at: info@decisionpointsvcs.com.
We will take steps to verify your identity before processing your request to know or request to delete. We will not fulfill your request unless you have provided sufficient information for us to verify you are the individual about whom we collected Personal Information.
You may use an authorized agent to submit a request to know or a request to delete. When we verify your agent’s request, we may verify both your and your agent’s identity and request a signed document from you that authorizes your agent to make the request on your behalf. To protect your Personal Information, we reserve the right to deny a request from an agent that does not submit proof that they have been authorized by you to act on their behalf.
Shine the Light: California residents are also entitled to request and obtain from Service once per calendar year information about any of your Personal Information shared with third parties for their own direct marketing purposes. To request this information, please contact us by email at: info@decisionpointsvcs.com
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